The Challenge
Thos Agnew & Sons have been dealing fine art in Mayfair since 1860, working with national galleries and private collectors alike. Despite their rich heritage, their telecoms setup was stuck in the past.
They were struggling with patchy Wi-Fi, which kept dropping out – a problem when everything from PCs to printers was relying on it. They also didn’t have a separate guest Wi-Fi to offer visiting clients, and they were still hanging onto an old ISDN30 phone system and an unused analogue line.
On top of that, they shared the building with another business, which meant whatever solution we offered needed to serve both companies. A key concern was making sure the access points didn’t clash with the gallery’s elegant interior.
What We Did
Yappl stepped in with a smart, tailored setup:
- Carried out a full site survey to pinpoint the best spots for new access points – ensuring full Wi-Fi coverage throughout.
- Set up two separate networks using just one broadband connection – one for each business – saving them from paying for two lines.
- Disguised the access points by wrapping them to match the gallery’s wall colour, so they blend in seamlessly.
- Routed all wired devices through a managed switch to create a tidy, unified network.
- Introduced the CallSwitch mobile app, so the team can work remotely without any hassle.
The Results
A modern setup that keeps things running smoothly – and looks the part too:
- Internal phone extensions make it easy to call between teams.
- Voicemails can be updated on the fly – ideal for changing opening hours or holidays.
- Both businesses have their own phone numbers but can still call each other internally.
- We can now monitor and manage the network remotely, spotting and fixing any issues quickly.
- Fast roaming means staff and visitors move around without losing Wi-Fi signal.
- Flexible networking – easy to tweak, expand, or change when needed.
- All delivered for less than what they were previously paying.