CallSwitch One Phone System
Make business calls easier to manage, keep your team connected wherever they work and spend less time on follow-ups with AI-powered call insights.
AI Call Insights
Desktop & Mobile Apps
Call Routing
Call Queues
Welcome Menus
Opening-Hour Rules
Hunt Groups
Call Forwarding
Call Recording
Voicemail to Email
On-Hold Music
Call Monitoring
Call Conferencing
Video Meetings
Team Messaging
File Sharing
CRM Integrations
Microsoft Teams Integration
Live Wallboards
Scheduled Reports
Presence Status
Hotdesking
IP Desk Phones
Cloud Storage Integration
AI Call Insights
Desktop & Mobile Apps
Call Routing
Call Queues
Welcome Menus
Opening-Hour Rules
Hunt Groups
Call Forwarding
Call Recording
Voicemail to Email
On-Hold Music
Call Monitoring
Call Conferencing
Video Meetings
Team Messaging
File Sharing
CRM Integrations
Microsoft Teams Integration
Live Wallboards
Scheduled Reports
Presence Status
Hotdesking
IP Desk Phones
Cloud Storage Integration
Cloud Storage Integration
IP Desk Phones
Hotdesking
Presence Status
Scheduled Reports
Live Wallboards
Microsoft Teams Integration
CRM Integrations
File Sharing
Team Messaging
Video Meetings
Call Conferencing
Call Monitoring
On-Hold Music
Voicemail to Email
Call Recording
Call Forwarding
Hunt Groups
Opening-Hour Rules
Welcome Menus
Call Queues
Call Routing
Desktop & Mobile Apps
AI Call Insights
Cloud Storage Integration
IP Desk Phones
Hotdesking
Presence Status
Scheduled Reports
Live Wallboards
Microsoft Teams Integration
CRM Integrations
File Sharing
Team Messaging
Video Meetings
Call Conferencing
Call Monitoring
On-Hold Music
Voicemail to Email
Call Recording
Call Forwarding
Hunt Groups
Opening-Hour Rules
Welcome Menus
Call Queues
Call Routing
Desktop & Mobile Apps
AI Call Insights
A Phone System That Works Around You
Whether your team works from one office or several locations, CallSwitch One Pro keeps everyone connected. Bring calls, messaging and collaboration together, with AI-powered tools that make everyday communication easier to manage.
Make More of Every Conversation with AI
The important part of a call doesn't end when you hang up. CallSwitch One uses AI to capture conversations, highlight key points and identify next steps, giving your team less admin and more time for customers.
AI Call Insights
Included with CallSwitch One Pro at no additional cost.
Find What Was Said
Turn recorded calls into searchable transcripts, complete with timestamps and separate speakers. Whether you're checking a customer request or revisiting an important detail, you can find the relevant conversation without replaying the entire recording.
Get the Key Points
Catch up on conversations with clear, AI-generated summaries. See what mattered without working through a full transcript, and share the details with colleagues so everyone knows what's been discussed and what's happening next.
Keep Follow-Ups Moving
Let AI suggest follow-up actions from your conversations, including who's responsible and when things need doing. It's a useful way to keep track of next steps and reduce the chances of something being overlooked.
See the Bigger Picture
Get a clearer view of how your team handles calls. Advanced Analytics adds customisable live wallboards, detailed reporting and queue management tools, helping you spot trends, monitor performance and make better-informed decisions.
Advanced Analytics
Available as a chargeable add-on.
The Right Phone for Your Desk
Prefer a phone on your desk? CallSwitch One works with compatible Yealink handsets, giving your team a familiar, straightforward way to handle calls. From everyday office phones to more advanced models, we'll help you choose the right devices and get everything set up.
View IP phones & headsets
A Good Fit for Growing Businesses
CallSwitch One is ideal for smaller businesses and growing teams that want a phone system that's simple to use. From busy offices to people working on the move, it keeps everyone connected.
The Right Phone System. The Right People.
Choosing a phone system is about more than features. We'll take time to understand how your business works, recommend the right CallSwitch One setup and be on hand long after you're connected.
Advice That Starts With You
Every business handles calls differently. We'll listen to what you need, explain your options in plain English and help you choose the features and optional add-ons that make sense for your team.
Making the Move Easier
Changing your phone system can feel like a big decision. We'll talk you through the process, help plan your setup and support your team as you move to CallSwitch One.
Support Beyond the Setup
Our relationship doesn't end when your phone system goes live. Whether you've got a question, need to make changes or something isn't working, our team will be here to help you.
More Than Phone Systems
Need business mobiles, broadband or other connectivity services too? We can help bring everything together, giving you one provider and a team that understands how your business needs to stay connected.
Bringing Modern Calls to a Historic Gallery
When Thos Agnew & Sons needed to replace its ageing phone system, we helped the gallery move to CallSwitch One. The new setup supports remote working and internal calls across two businesses, while preserving its elegant interior.
Read the case study
See CallSwitch One in Action
Want to see if CallSwitch One is right for your business? Book a personalised demo and we'll show you how it works, explore the features and answer your questions.
Want to talk now? Give us a call:
01773 522300Or email:
[email protected]CallSwitch One Questions Answered
From features and pricing to switching and support, we've answered some common questions to help you decide whether CallSwitch One Pro is right for your business.
Ask us a questionCallSwitch One is a cloud-based business phone system that brings calls, messaging and collaboration together. It’s particularly well suited to smaller businesses and growing teams that want professional call management without unnecessary complexity.
Not necessarily. You can make and receive calls through desktop and mobile apps, or use compatible desk phones. We’ll review your existing equipment and help you choose the right setup for your business.
Yes. Your team can use CallSwitch One’s desktop and mobile apps to make and receive business calls wherever they have a suitable internet connection. They can stay connected through their business numbers without being tied to the office.
In most cases, yes. We can arrange to transfer your existing numbers to CallSwitch One, so your customers can continue calling the numbers they know. We’ll check eligibility and explain the transfer process before making any changes.
CallSwitch One includes AI Call Insights, which can turn recorded conversations into searchable transcripts, summaries and suggested follow-up actions. These tools help your team revisit important details and spend less time taking notes. AI processing takes place on UK-hosted infrastructure, and customer data isn’t used to train AI models.
CallSwitch One includes live wallboards and scheduled reports to help you monitor call activity. Advanced Analytics is a chargeable add-on that provides greater customisation, more detailed reporting and additional queue management tools for businesses that need deeper insights.
Yes. With the optional WhatsApp Business integration, your team can manage customer WhatsApp conversations through a shared inbox within CallSwitch One. It helps colleagues respond to messages together without relying on one person’s device. The integration is available at an additional cost.
Yes. CallSwitch One integrates with popular CRM platforms, including Salesforce, HubSpot and Pipedrive. Depending on your CRM, you can access customer information, log calls and simplify everyday tasks. We’ll check compatibility with your existing software.
The cost depends on how many people need access, your calling requirements and any optional add-ons. We’ll take time to understand what your business needs and provide a clear quote, explaining what’s included and any additional charges.
Start by booking a personalised demo with our team. We’ll show you how CallSwitch One works, discuss your requirements and answer your questions. If you decide to go ahead, we’ll help with the setup and switching process, then remain on hand for ongoing support.
Explore More Ways to Stay Connected
Not sure CallSwitch One is the right fit? We also offer Xelion and Yeastar, and we'll help you find the best option for your business.
Xelion
Xelion brings calls, messaging and collaboration together, helping larger teams manage more complex communication needs.
Yeastar
Yeastar combines business calls, messaging and video with straightforward management and flexible options for growing teams.