CallSwitch

Empower your people with hosted telephony and a powerful unified communications platform

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An advanced UC platform for offices, call centres and remote workers

Wherever your employees are and whatever device they’re using, CallSwitch is the market-leading UC platform you need to make sure they can work effectively.

If you’re looking for enhanced collaboration, seamless workflows, and greater productivity, look no further. CallSwitch gives you advanced hosted telephony features and a fully integrated unified comms solution. It offers peace of mind too, with a host of security and compliance benefits.

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Why choose CallSwitch and Yappl for your Unified Communications?

From award-winning solutions to market-leading SLA’s and the latest equipment, there are plenty of reasons to choose Yappl as your UC partner:

Everything You Need In One Place

We make sure you have everything you need to succeed. The right platform, equipment and training to get you up and running smoothly. Top-notch support to keep things that way.

Get Your People Collaborating

CallSwitch helps your teams to connect and collaborate in the ways that are easiest for them. Unified communications through voice, video, messaging and more.

Seamless Integration

You need your UC platform and hosted telephony to connect seamlessly with other tools and applications. CallSwitch works in harmony with your CRM and more.

Peace of Mind

Secure web-based portals and administrative tools so you can ensure your people get the right access levels, and data is safe.

Stay Compliant

Record and archive both inbound and outbound calls, including cloud storage for backup, and access to powerful compliance tools.

Communicate How You Want

From softphones to IP desk phones, laptops to desktops, conference devices and Microsoft Teams. Employees can choose the endpoint and answer on any device.

CallSwitch options for your business

CallSwitch is a versatile UCaaS platform with options and features to suit a range of businesses. Take your hosted telephony to the next level and simplify your communications.

Business Plus

A UCaaS platfrom built for forward-thinking businesses.

CallSwitch Business Plus is built for modern working. By giving your people multiple ways to connect, it’s perfect for office, remote and hybrid work environments.

Advanced features come as standard, not optional extras. This means applications and integrations, call recording and compliance.

When you invest in a new systems and tech, especially unified communications, you need to know that they can be implemented smoothly.

CallSwitch Business Plus will ingrate with other critical services and CRM platforms right out of the box, and our provisioning teams will make sure you have everything you need.

Advanced UC features as standard

Call and answer whenever and wherever

A soft/mobile client with support for desktop (Windows & Mac), plus mobile devices, with apps for iOS and Android. Dial at the click of a button, wherever you see a number on screen.

You get complete flexibility on endpoints, including deskphones, mobiles, laptops and conference devices. Geographical numbers can be assigned with ease.

Communication made easy

Easy access to a global directory of employees and contacts. Chat will colleagues via instant messaging and share files instantly. Set your status to let people know if you’re available.

Voicemails can automatically and instantly be converted to text transcript via email. Use voice, video and share screens easily.

Record calls and stay compliant

Automatic recording of inbound and outbound calls is standard, along with 3 months worth of secure storage.

You’ll stay compliant too, with the option to integrate with a complete compliance suite, including MIFID II and PCI.

Enhance customer experiences

Make sure your customers get the best possible experience when they call. Deploy Interative Voice Response, auto-attendants, queues and hold music.

Seamless CRM integration helps keep your people productive and allows them to focus on your customers.

Management and security simplified

Easily and quickly administer changes through a single, secure online portal, including adding new users.

Business Plus is a UC platform you can rely on. It’s robust infrastructure has built in redundancy and enterprise-level resilience.

Great value and no nasty surprises

All of our CallSwitch Business Plus packages come with unlimited mobile and landline calls, subject to fair usage.

Keep in touch with your colleagues and customers without worrying about limitations or extra hidden charges.

Contact Centre Plus

Deliver exceptional service with a high-performance contact centre solution

CallSwitch Contact Centre Plus enable you to deliver outstanding service to your customers. Your employees will love it too, with increased productivity and full visibility for supervisors.

With enhanced management and reporting, you can gain more control over your contact centre and get the insights you need to drive improvements in performance and customer service.

Advanced features, tools and integrations, mean that customers get a more seamless service, and your customer service teams can concentrate on what they do best.

On top of that, we can leverage these features through different Contact Centre editions and a customisable toolkit. We’ll customise functionality to suit your business requirements.

Innovative contact centre features

Call and answer whenever and wherever

A soft/mobile client with support for desktop (Windows & Mac), plus mobile devices, with apps for iOS and Android. Dial at the click of a button, wherever you see a number on screen.

You get complete flexibility on endpoints, including desk phones, mobiles, laptops and conference devices. Geographical numbers can be assigned with ease.

Communication made easy

Easy access to a global directory of employees and contacts. Chat will colleagues via instant messaging and share files instantly. Set your status to let people know if you’re available.

Voicemails can automatically and instantly be converted to text transcript via email. Use voice, video and share screens easily.

Record calls and stay compliant

Automatic recording of inbound and outbound calls is standard, along with 3 months worth of secure storage.

You’ll stay compliant too, with the option to integrate with a complete compliance suite, including MIFID II and PCI.

Enhance customer experiences

Make sure your customers get the best possible experience when they call. Deploy Interative Voice Response, auto-attendants, queues and hold music.

Seamless CRM integration helps keep your people productive and allows them to focus on your customers.

Management and security simplified

Easily and quickly administer changes through a single, secure online portal, including adding new users.

Business Plus is a UC platform you can rely on. Its robust infrastructure has built in redundancy and enterprise-level resilience.

Monitor and supervise effectively

Enable your supervisors to support colleagues and customers with escalation requests, call listen/whisper, and barge functions.

Real time monitoring of KPIs is easy with live statistics and data reporting via wallboards. Keep track of what’s important to your business and your customers.

Apps & Teams

Seamless integration with CRMs and Apps

CallSwitch is plug and play ready for a whole host of apps and software integrations. Increase the productivity of your customer service and sales teams with seamless access to important information, when they need it.

The best part – this helps them to focus on what matters most – providing your customers with exceptional service.

As a feature-packed and easy to solution built for modern business, CallSwitch could just be the Unified Communications system you’ve been looking for.

CallSwitch and Microsoft Teams

Make and receive calls in Microsoft Teams

Increase employee efficiency by enabling voice calls through the popular collaboration tool. Centralise communications and remove the need to click away to call.

Save money on telephony

Subscription-based pricing with no upfront costs, great value bundles and unlimited calling internally.

Industry-leading functionality

Microsoft Teams users benefit from the advanced PBX features and resilience of the CallSwitch platform.

Intelligent call routing

Keep the bespoke hunt groups and call flows required to help your business communicate effectively.

CallSwitch CRM Integrations

CallSwitch integrates seamlessly with a huge range of the most popular CRMs, including:

  • Salesforce
  • Microsoft Dynamics
  • Sugar CRM
  • HubSpot
  • Zendesk
  • Bullhorn
  • Pipedrive

New integrations are being added regularly, and less common web-based CRMs are also catered for. With simple and intuitive API possibilities, including click-to-dial and “screen-pop” functionality, CallSwitch can work with and enhance your current CRM system.

Call on 01773 522300 or fill in the form below to get in touch

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