Meeting your business communication needs has never been more straightforward. With Xelion, each user requires a single licence, granting them access to a huge range of features on any device.
Desktop and mobile apps are a gateway to a world of seamless and flexible working, and all features are included from the get-go. No add-ons, bolt ons or additional charges.
Xelion services don’t just give you flexibility and scalability. They’re reliable and secure thanks to reliance on the world’s most advanced data centres and 24/7 monitoring.
Gone are the days where customer communication is limited to phone calls and emails. Whether they’re asking questions prior to purchase or contacting you for after sales care, WhatsApp is a convenient solution.
Xelion’s built in integrator allows you to chat with customers using WhatsApp via your website. Link your business number with your Facebook account, buy a bundle of messages, add an icon to your site, assign staff members to handle chat requests, and away you go!
All your business communications in one system with Xelion.
When installed on your PC or mobile, the Xelion Softphone allows you to make and take business calls via that device. The user-friendly app makes communication easier, with all the functions you expect from a business phone system, including hunt groups, transferring and conference calls.
It comes with advanced unified comms features too, such as presence, instant messaging, global address books, call recording, hunt groups and wallboards. Centralised management of your business communications has never been more seamless.
And for true flexibility in today’s remote-working world, the mobile version allows access to all these same features while on the move.
Sometimes you need a quick overview, and sometimes you need to dive into the data. Xelion has 4 levels of reporting available, from wallboards to complex graphs, database interrogation and a powerful query tool.
Whatever your business requirements, you can be sure of meeting them, with reporting modules included as standard.
Get access to mission-critical information when you need it and monitor key performance metrics with ease. It’s all possible thanks to wallboards, data export and import, web reporting with pre-built dashboards, and automated reports sent to your inbox at scheduled times.
Give users the power to manage their phoneline through a single interface. They can easily set their status, listen to voicemails, change their greeting and re-route calls through the Xelion 8 Softphone.
Empowering your people to make these changes on the move allows greater flexibility. Calls can be routed to different devices and apps, through overflow options and to voicemail. All without the need to contact your provider or IT support.
Avoid unnecessary distractions, while making sure you don’t miss any important calls!
Modern ways of working demand the ability to stay connected and communicate on the move. Wherever you are, the Xelion mobile app gives you the same control over business communications as the office.
All the same functionality – wallboards, global contacts, present business numbers, record calls, transfer and conference – all from your mobile phone.
A seamless experience for communicating with colleagues and customers, as well as keeping in touch with business performance.
If your business uses Microsoft 365 and Teams, the Xelion integrator gives users the ability to make the most of a variety of functions. It’s also included free of charge and as standard.
A handy calendar sync pulls through appointments and meetings from Outlook, updating your status when you’re busy. Your Outlook contacts also sync with the address book, making it easy to search and get in touch.
The Microsoft Teams desktop app integrates seamlessly with the Xelion app, and if you want to make direct calls within Teams, additional Direct Routing is available as paid option.
To truly unlock the possibilities of a remote and mobile workforce, users need to work where they want, when they want, on any device.
From desk-based hardware, to mobile phones, laptop softphone and more, having access to the same unified comms platform across various devices will empower your people to do just that.
What’s more, a single licence allows for as many devices as each user needs, and your entire estate is easily managed through a single interface.
Keeping track of communication between colleagues and customers can be complicated. The Xelion Address Book makes it simple with call and communications logged against the correct contact.
Having the right information to hand helps your customer service teams provide a more professional and seamless experience.
And with the address book accessible from any device (including softphone, mobile and desktop phone), this information is always to hand.