Support Opening Hours:
Monday – Friday 9am – 5:30pm (available to contact via phone & email)
Weekend & Bank Holidays (Except Christmas day) 10am – 4pm (available to contact via phone & email)
Fibre Ethernet Support Services open 24/7/365 (phone & email monitored only in regular hours)
Support Email: [email protected]
Phone: 03333 448 290
FREE on all orders.
Orders completed Monday to Friday (up to 12pm) will be delivered the next day, including Saturday.
Orders completed at the weekend (any time) will be delivered the following Tuesday or Wednesday.
You’ll be contacted once your order has been collected, confirming the date of delivery and tracking details. A text or email will be sent to you on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am – 7:30pm.
We can only deliver to your billing address.
Limited Companies, Governments or Charities must provide 2 forms of business proofs to support the network credit check.
Choose any 2 of these proof types, making sure they contain your name or your business name and, where applicable, address and statement date.
Plus one of the below:
Please email PDF copies of your business proofs to [email protected], with your order reference number (found with your order acknowledgement email).
Please note – we cannot accept business proofs formatted as JPG files, or proofs sent within the body of an email.
Please let us know why you’d like to return your phone.
If you’ve had your iPhone for more than 30 days…
If you’ve had your iPhone for less than 30 days…
You benefit from a special care service provided by Apple directly. Please call the Apple customer service department on 0800 107 6285 or visit this website. They will troubleshoot your fault, and may offer to repair or replace your iPhone for you. If there are any problems, please get in touch with us.
If you’ve had your phone for more than 30 days…
You benefit from a manufacturer warranty, which means you may be able to get any faults repaired for free. To do so, please contact your manufacturer directly.
If you’ve had your phone for less than 30 days…
We’ll exchange it free of charge, if we can identify a manufacturer fault. Please call us on 01773 522 309.
You have up to 14 days after receiving your phone to cancel your EE Small Business agreement. Unfortunately, we can’t accept Plan.com cancellations. Please contact our customer services on 01773 522 309 to discuss your cancellation.
You have 14 days to return it, so long as:
To arrange the return of your phone, please call us on 01773 522 309.
Our Returns Terms can be found here: Terms and Conditions.
The quickest and easiest way to answer any billing questions, check your allowances and find out account details, is to download your network app below.
Please call the relevant number below.
EE: 07953 966 250
Three: 0333 338 1030
Plan: 03300 88 18 18