The Challenge
Jet Press are a leading supplier of specialist fasteners, components, and hardware for manufacturers and engineers across the UK and Europe.
With a large team operating across multiple departments, they needed a more modern, reliable setup to support daily operations. They were using an outdated phone system that no longer met the needs of their growing business.
After upgrading their telephony with Yappl, we also worked closely with them to improve internet performance on-site through a major connectivity upgrade.
What We Did
To bring Jet Press up to speed, we delivered:
- A CallSwitch contact centre hosted phone system for 64 users – with a flexible mix of desk phones, mobile apps, and softphones for laptops and PCs.
- A dedicated leased line internet connection, replacing their old broadband to deliver consistent, ultra-reliable connectivity.
The Results
By upgrading both their telephony and internet connectivity, Jet Press now benefit from a more agile, reliable, and performance-driven setup:
- Calls are now automatically directed to the right people, no matter where they’re working or what device they’re using.
- Staff can make and receive calls across a mix of desk phones, mobiles, and PCs, supporting hybrid working.
- Built-in analytics help the team track performance, identify trends, and improve call handling.
- The leased line ensures fast, stable connectivity, so staff can access cloud tools and business systems without interruption.
- With better tools and always-on access, the team can work more efficiently across the board.