what is hosted telephony?

It’s a cloud-based telephony system that’s easy to use and manage. Plus, it’s cheaper than traditional telephony - meaning you get more bang for your buck.

This is all down to the way it uses your internet connection instead of phone lines. Your communications can carry on, wherever you are, as long as you’re connected.

Instead of using a box on a wall, we’ll be routing your telephone traffic via Voice over Internet Protocol (VOIP) using our servers. This means calls are routed to you the same way, no matter what.

Less complicated equipment, no expensive maintenance contracts, modern technology, and no extra training needed to use it.

the right choice for your business

We’ve worked hard to produce a flexible, powerful and unique hosted telephony service. Whatever your requirements, we make business communications smooth and seamless.

Ready for the Future

Traditional telephony is planned to be switched off by 2025. A VOIP solution really is the future, capable of better performance and saving you money down the line.

Reliably Connected

Powered by multiple dedicated and high-performance UK datacentres, you’ll benefit from a reassuring 99.99% average uptime, meaning you don’t miss that important call.

Freedom and Flexibility

Switching to VOIP with Yappl means you can adapt quickly and efficiently when the size of your business or requirements change. Our hosted telephony grows with alongside you.

We're partnered with Altos

We’ve been working closely with the developers of the Altos platform for more than 3 years. The result – a flexible, powerful and unique hosted telephony service that’s chock-full of advanced features.

the very best comes as standard

Yappl HT offers the kind of features you’d be paying through the nose for on a traditional phone system.

By switching to hosted telephony with us, you get extras like caller ID, call waiting, mobile twinning, remote voicemail access, address books, call groups, hold music and much more as standard. Not to mention a load of features that traditional phone systems simply can’t compete with…

System Admin Made Easy

You’ll be in complete control of your telephony system. Preferences and settings are easily managed via the web portal, where you can also check performance and monitor costs. Information can also be exported automatically for effortless reporting.

Directories, call groups, hold music, call barring, time-based routing – all features you’ll be able to configure from the administrator portal. No fiddling about with complicated equipment and no specialist knowledge required.

Versatility At Your Desk or Out of Office

With our Phone Buddy desktop app and Softphone mobile app you’ll be able to make the most of your telephone system on all devices.

Working practices are changing. Wherever your employees are – in the office, travelling or working from home – they can use their laptop or mobile as their main telephone device, with full functionality.

Keeping everyone connected and maintaining seamless communications is quick and hassle-free.

Advanced Reception Console

With an advanced soft receptionist console, you’ll be able to deliver outstanding customer service. Your staff will have full control over inbound calls, with easy caller identification, presence status and call queues.

An intuitive drag and drop system makes it easier than ever to park and transfer calls. Alongside call history, multiple directories with search functions, and CRM integration, you’ll make sure your customers can speak to the right person when they need to.

Enbabled by Powerful Technology

So you can make the most of your hosted telephony system we’ll match it up with the right equipment to suit your specific business requirements.

From handsets to headsets, hardwired to WiFi and DECT – we’ll provide you with premium Yealink devices.

These support all of your communication requirements and allow you to harness the power of the Yappl hosted telephony system, including video and conference calling.

Seamless Communications On-the-Go

With the Softphone app available via the Google Play and Apple Store for both Android and iOS, your people will be able to extend their company phone to their mobile devices. Provisioning and activation are easily managed via QR code.

Fully functional for voice communication and messaging, it allows employees to stay connected with colleagues, customers and suppliers with one-touch dialling.

Calls can be made over WiFi and cellular networks, with the option to present an office number. Handy features such as do not disturb, hold, transfer and forwarding are all available.

Real-Time Performance Feedback

For high-volume call centres needing to monitor performance and respond to issues swiftly, a subscription to Yappl wallboards provides you with the ideal answer.

Present a set of key real-time call statistics, easily displayed on a wall-mounted screen. You’ll be able to closely monitor inbound, outbound and lost calls, as well as average durations, queue times and more.

These figures can be displayed for groups and individual team members, helping you to maintain the level of service you’re aiming for.


Yealink T53W

Yealink T53W

Future-proof, unparalleled solution that will unleash the power of remote communication.

Yealink T54W

Yealink T54W

Next-generation HD communication experience and great flexibility.

Yealink T57W

Yealink T57W

For highly active communication users, providing them with advanced telephony features.

Yealink T40G

Yealink T40G

A feature-rich phone that enhances interoperability and unifies communications.

Yealink W53P

Yealink W53P

A reliable and cost-effective choice for customers who are looking for a mid-level phone.

Yealink CP960 Wireless

Yealink CP960 Wireless

An enterprise-grade conference phone for mid-and-large-sized meeting rooms.