Case Study

Cafe Velo

Cafe Velo is a cycling themed, independent, family-run business in Ringwood. Scroll down to read more about how we improved their unified communications with a Yappl solution.

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A bit of background…

Poor Wi-Fi in Café Velo was causing issues for both staff members and customers.

Since then they’ve tried improving the Wi-Fi by adding an additional 4 access points around the property and splitting the broadband into 4 networks in a bid to split up the traffic. Unfortunately, this only hindered the connectivity. Yappl investigated this on a site survey and found that the access points were placed in poor locations and that each network could only be accessed by a single access point. Due to this, they were experiencing trouble with the connection to the tills, PDQs and staff network. Customers were also experiencing poor connections to the guest networks both in the bar and guest rooms.


The solution

Yappl implemented the following solutions:

  • We were able to utilise the existing cable routes to place 2 access points inside the café. These were positioned to ensure full coverage inside the café and also bleed out onto the seating area outside.
  • We built 2 Wi-Fi networks – one for staff and one for their guests, to ensure an even spread of bandwidth and good connection for all.
  • Yappl implemented a customised phone system.

The benefits

  • We provided a more cost-effective telephony solution using a single CallSwitch license and running the phone off the broadband.
  • Faster and more reliable internet speeds.
  • Wi-Fi reaching to outdoor seating areas.
  • The smart TV in the café that’s available to guests is now able to stream content, from better speeds and a well positioned access point.
  • Wi-Fi network only available to staff.

Related services

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